Anaebo Edith Chinonye

For Businesses Building Their Support Operation

Stop Firefighting. Start Operating Like a Company With a Real Support System.

I help small businesses build customer support systems that improve response time, customer experience, team accountability, and customer retention.

I build the CRM, the workflows, and the trained team behind consistent customer support, using real environments, not theory.

Consulting Packages

Choose the Depth That Matches Where You Are

Customer Support Audit

For businesses that know something's wrong with their customer service, but can't yet name what.

  • Full review of your current customer support process
  • Identification of specific support gaps
  • Customer journey review
  • Response time review
  • Escalation gap analysis
  • Support team structure review
  • A written recommendation report you can act on immediately
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Customer Support System Setup

For businesses ready to move from ad hoc support to a proper system.

  • Full Freshdesk setup
  • Ticket categorization structure
  • SLA policy design
  • Escalation workflow
  • Canned response library
  • Customer complaint process
  • Refund and return support workflow
  • Customer follow-up templates
  • Basic reporting dashboard
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Most Complete

Support System + Team Training

For businesses whose staff need both the system and the skill to run it.

  • Everything in Package 2
  • Full support team training
  • 5 live role-play sessions
  • Customer communication guide
  • SOP documentation
  • Knowledge base structure
  • Handover guide
  • 30 days of post-setup support
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How I Work

Three Steps, No Ambiguity

1

We talk

You tell me what's breaking.

2

I audit or build

Depending on the package.

3

Your team runs it

Trained until fully independent, documented for continuity.

Proof of Work

Real Systems, Real Training, Real Environments

Four engagements that show how I diagnose, build, and train, from helpdesk implementation to enterprise stakeholder management.

Screenshots shown are from real configurations and training environments. Client names and customer data are cropped or anonymized where shown.

Tools I Implement

Real Platforms, Real Configurations

FreshdeskHubSpotZendeskShopify support workflowsMonday.comTrelloActiveCampaignSlackGoogle Workspace

Case Study

Client Engagement

Client Engagement

Purewellness & Spa

Built a complete customer support operation from scratch in six months: Freshdesk implementation, SLA design, escalation workflows, and a fully trained in-house team.

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Ready to Stop Firefighting?

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