01, Build
Shopify Store Builds
Blank store to open for business.
Product catalog, collections, shipping zones, taxes, theme setup, and a checkout I test end to end before you ever send traffic to it.
Ecommerce and Shopify
E-commerce Customer Success & Support Operations Specialist
Shopify, Helpdesk Implementation and Team Enablement
Two ways to work with me in ecommerce. Hire me to own merchant success and adoption inside your SaaS platform, or bring me in to build the store, the support system, and the content behind a DTC brand.
Start a projectHalf one
Merchant success and ecommerce CSM
For: SaaS platforms serving Shopify sellers, payments, fulfillment, subscriptions, or logistics software.
I onboard merchants, drive adoption, and protect retention, the same discipline that kept 106 institutional accounts at zero losses for over a decade, applied to ecommerce software.
Proof point
The Vellora Cosmetics build below is the evidence: a custom Shopify to Freshdesk integration built from scratch, not an off the shelf connector. That is the technical depth merchant facing platforms need their CSMs to understand before they can lead a merchant through adoption.
Half two
Store, support, and content, built for you
For: founders and DTC brands that need the systems and content behind their store.
02, Support
Support Systems
The part most stores bolt on too late.
Freshdesk or helpdesk setup, ticket fields, SLA policies, automations, a real knowledge base, and training for the team that has to run it after I leave.
03, Content
AI Content
Made to convert, not just to look nice.
Product visuals, UGC-style ad videos, and storytelling content built around what actually makes someone stop scrolling and buy.
Packages
Choose the Depth That Matches Where You Are
Customer Support Audit
For businesses that know something's wrong with their customer service, but can't yet name what.
- Full review of your current customer support process
- Identification of specific support gaps
- Customer journey review, including the Shopify storefront and checkout path
- Response time review
- Escalation gap analysis
- Support team structure review
- A written recommendation report you can act on immediately
Customer Support System Setup
For businesses ready to move from ad hoc support to a proper system.
- Full Freshdesk setup
- Shopify theme setup and store configuration
- Product catalog migration, collections, shipping zones and taxes
- Ticket categorization structure
- SLA policy design
- Escalation workflow
- Canned response library
- Customer complaint process
- Refund and return support workflow
- Customer follow-up templates
- Basic reporting dashboard
Support System + Team Training
For businesses whose staff need both the system and the skill to run it.
- Everything in Package 2
- Full support team training
- 5 live role-play sessions
- Customer communication guide
- SOP documentation
- Knowledge base structure
- Handover guide
- 30 days of post-setup support
The work behind it
One real client engagement, and one demo build where I pushed the technical side further than a client brief required.
Purewellness & Spa
Full Freshdesk implementation connected to their Shopify store. SLAs, routing, canned responses, knowledge base, and agent training to handover.
- • Resolution time reduced from days to hours
- • 100% agent independence at handover
- • Full Freshdesk + Shopify implementation
Vellora Cosmetics
A custom Shopify app built through the Partner Dev Dashboard, not an off-the-shelf connector, that pulls live order and fulfillment data straight into Freshdesk support tickets.
- • Custom app, built and authenticated from scratch
- • Live order + fulfillment data inside the ticket view
- • Agents answer "where is my order" without leaving Freshdesk
See it in motion
A small range of UGC and product pieces across beauty, fragrance, coffee and tech, all using AI-generated models, disclosed on screen.
A sample of the content
Product visuals and ad-style stills from recent builds.
Want to see more of the range? Download the full creative portfolio.
Download the portfolioWhy both sides
I spent over 11 years inside Central Bank of Nigeria's operations, managing 106 institutional accounts with zero losses. That's why the systems side here isn't an afterthought bolted on at the end, it's the foundation everything else sits on. The store and the content only matter if what happens after the sale holds.
The full storyTell me what you're building
Store, support system, content, or all three. Send a message and I'll tell you exactly what it would take.