Hiring a CSM
For SaaS, fintech, and tech companies that need someone to own adoption, retention, and renewals.
See the CSM caseAnaebo Edith Chinonye
Customer Success Manager and Support Systems Consultant, CCSS certified
Customer Relationships Aren't a Cost Center. They're Where Your Revenue Lives.
I manage customer accounts, build the systems behind them, or do both for ecommerce and Shopify brands. Three ways to work with me. Pick what fits.
Building a support system
For founders and businesses that need Freshdesk, SLAs, escalation workflows, and a trained team, built from scratch.
See consulting packagesEcommerce and Shopify
For merchant success hiring, or a full store, support, and content build.
See the ecommerce work- 100% Logo Retention Across Managed Accounts
- 106 Institutional Accounts, Zero Losses
- Certified Customer Success Specialist (CCSS)
- 100% Transaction Accuracy