Workflow Automations
Automated ticket routing, follow-up sequences, and escalation triggers that remove manual busywork.
Customer Success Manager & Support Systems Consultant
Customer Relationships Aren't a Cost Center. They're Where Your Revenue Lives.
I'm Edith. For 11+ years, I've managed the relationships and built the systems that protect retention, drive renewals, and grow revenue, whether that means owning your customer accounts directly, or building the support infrastructure and team that does it for you.
I'M HIRING A CUSTOMER SUCCESS MANAGER
For companies hiring a CSM who protects ARR, retention, and renewals.
BUILD MY SUPPORT SYSTEM & TRAIN MY TEAM
For founders and businesses that need support systems built and teams trained.
- 11+ Years Customer-Facing Experience
- 106 Institutional Accounts, Zero Losses
- Certified Customer Success Specialist (CCSS)
- 100% Transaction Accuracy
How I Work
AI-Augmented, Human-Led
I use AI as a force multiplier: automating the repetitive work so my time goes where it matters, the customer relationship.
Tool Integrations
Connecting CRM, helpdesk, and project tools so data flows instead of being re-entered.
Account Activity Summaries
AI-assisted digests of account history, engagement patterns, and open items before every customer touchpoint.
Drafting at Speed
First drafts of customer emails, QBR materials, and status updates generated in minutes, refined with human judgment.
Signal Detection
Pattern analysis across tickets and usage data to surface churn risk and expansion opportunities earlier.
Knowledge Base Acceleration
Turning resolved tickets and recurring questions into help articles and canned responses fast.